Support
We're here to help
Contact Us
Have a question, issue, or feedback? We'd love to hear from you. You can reach our support team through any of the following channels:
- Email: support@kaiyunllc.com
- Phone: +1 (369) 229-1616
- In-App: Tap the ⚠️ Report button at the bottom of any page to message our support team directly.
Frequently Asked Questions
How do I create an adventure?
After signing in, go to the Discover tab and tap the "+" button to create a new adventure. Fill in the details like title, description, dates, location, and activity type, then publish it for others to discover.
How does the trust system work?
DaDaPlay uses a two-way review system tied to real adventures. After completing an activity, both participants can leave reviews. Your trust score is built over time through genuine shared experiences.
How do I control my privacy?
Go to your Profile and tap the settings icon. You can control what information is visible to other users, including your bio, preferences, and activity history.
How do I delete my account?
You can delete your account directly from the app. Go to your Profile page and tap the Delete Account button. Your personal data will be removed in accordance with our Privacy Policy. If you need further assistance, contact us at support@kaiyunllc.com.
I forgot my password or can't sign in
On the sign-in screen, tap the Forgot Password button to reset your password. You'll receive an email with instructions to create a new one. If you signed up with Google or Apple, use those providers to sign in directly. If you're still having trouble, contact us at support@kaiyunllc.com.
Mailing Address
Kaiyun LLC
2108 N ST, STE N
Sacramento, CA 95816, USA
Response Time
We aim to respond to all inquiries within 24–48 hours during business days. For urgent issues, please include "URGENT" in your email subject line.